Building up a fan base can reap massive rewards for your company and one of the best ways to do this is on social media.

The majority of your audience will find themselves on some form of social media at some point in their day, which is why it is essential you work out how to capture their attention.

Here at I-COM we've practised social community management for a range of clients, from e-commerce to B2B.

Our team know exactly how to engage your prospective customers online, so get in touch on 0161 390 0125 to find out if this is something we can do for you.


Social community management is all about establishing and following community guidelines, while working hard to create conversation between followers. A good community manager will act as the bridge between a community they're trying to create and the brand they represent. This community sentiment will help to grow a loyal audience who will then go on to hopefully become loyal customers.

Social community management is all about becoming an ambassador for the brand, representing a brand tone of voice and encouraging customers to create conversation with one another in relation to your company.


This type of reactive social media marketing helps to grow a community on the social platforms your business has an account on. As many people constantly check in and out of social media all day, it also means you're constantly keeping in touch with your audience.

Social community management on platforms such as Twitter, Facebook, Instagram, Reddit and more can help to keep you in touch with your audience. Our team use social listening tools to monitor how well your brand is received, focusing on such things as feedback and engagement.


If your social communities need some more engagement then call us today. Our team will be more than happy to talk you through what we can do for you. Call 0161 390 0125 or fill in our contact form and a member of our team will get in touch as soon as possible.

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